Set specific tax rates on a granular level based on Country, State & Zip Code
The time it takes to complete your eCommerce website once we've commenced

[vc_row][vc_column][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=””][trx_sc_title title_style=”default” title_align=”center” title=”Zip Webs Cancellation & Refund Policy” description=”This refund & cancellation policy is intended to educate our clients on procedures we undergo whenever there are circumstances in which a refund claim or cancellation against an order or transaction is initiated Zip Webs liabilities to such claims. By registering for any of Zip Webs services, you are stating that you have read and accept all of the terms and conditions outlined in this refund policy.”][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=””][vc_column_text]Coverage & Scope
This refund policy covers the treatment of refunds by Zip Webs and/or a website owned and operated by Zip Webs.
This refund policy does not apply to the practices of companies that Zip Webs does not own or control, or of persons that Zip Webs does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Zip Webs website link.

Filing a complaint
Zip Webs believes that every project starts with a finished project in mind. Therefore, all possible attempts of amicably working out a mutually acceptable solution should be a priority in case of an unsatisfactory service. Refund is a last resort that may be taken when things are absolutely not working out.
Ultimately, our goal is to a reach a mutually satisfactory solution. If you are unsatisfied for any reason that has caused you to think about filing a refund claim, please take few minutes to write submit a ticket to initiate a dialog before requesting a refund.
Refund claims should only be filed if we are unable to come to a mutually satisfactory solution.

Cancellation of Service
Any or all services may be canceled by either party without notice and as such are subjected various refund policies. If a project is cancelled or postponed by or on behalf of a customer, the initial deposit is retained by Zip Webs. If applicable an additional fee shall be charged for all outstanding work.
In the event that your project was canceled by Zip Webs you are entitled to a full refund. No need to worry, in our years of operation we are proud to say we haven’t canceled a client’s project.
Please note; projects that have no correspondence for a period surpassing ninety days is considered to be abandoned. Abandoned projects will be charged an additional fifteen percent fee for reassignment.

Eligibility for refund
Zip Webs takes every project very seriously and ensures that the same is handled in a professional manner and the client gets the result as per the terms and conditions of the proposal agreement. However, if the client is not happy with the outcome and has gone through the dispute resolution process, we do consider refund requests as per the following schedule which clearly lists the services and our refund policy related to each service.

Website Designing

  • Initial deposit shall be refunded in full if the project in question was not started, less all fees charged to us by our payment processors. Project initiation may differ based on its requirements, which may include but not limited to domain registration, purchasing SSL Certificates, themes, plugins & other licenses.
  • Subsequent milestone payment may be refundable if we fail to deliver as per our delivery policy. A partial refund as per the proportion of work completed shall be issued less the fees charged to us by our payment processors for the milestone payment in question.

Logo & Brochure Design

  • Initial deposit shall be refunded in full if the logo in question was not started, less all fees charged to us by our payment processors. Logo initiation may differ based on its requirements, which may include but not limited to purchasing fonts, stock photos, graphic and other licenses.
  • Fifty percent refund of the initial deposit shall be refunded upon request if the initial design style is not approved.
  • Subsequent milestone payment may be refundable if we fail to deliver as per our delivery policy. A partial refund as per the proportion of work completed shall be issued less the fees charged to us by our payment processors for the milestone payment in question.

Search Engine Optimization

  • Initial deposit shall be refunded in full upon request if the project in question was not started, less all fees charged to us by our payment processors. Project initiation may differ based on its requirements, which may include but not limited to purchasing programs, subscripts and other licenses.
  • Subsequent milestone payment may be refundable if we fail to deliver as per our delivery policy. A partial refund as per the proportion of work completed shall be issued less the fees charged to us by our payment processors for the milestone payment in question.

Website Hosting

  • Payments for past months of web hosting are non-refundable even if the account was not being used.
  • Partial refund is permitted for web hosting that are paid in advanced and as such shall be prorated.

Packages
In the case of package deals each service is subjected to its individual refund policy.

General Rules of Engagement
Please note it is the client’s responsibilities to understand and to follow up on each requests sent in the online portal and as such if it is found that the delivery time/policy was compromised by no fault of ours then a refund shall not be issued.

If the information provided to Zip Webs is incomplete and/or complete information/scope of the project is not provided at the beginning of the project, Zip Webs is not bound to maintain its delivery and /or refund commitments.

Zip Webs will not make any compensation for the delay of delivery under any circumstances, unless there is a special agreement signed with a penalty clause for delay in delivery or if it was caused on our behalf.

You may check your online portal here.

Under no circumstance shall a partial or full refund be issued if a project is completed and delivered. Project delivery may include but not limited to being uploaded to a server or sent physically or digitally, email marketing campaign sent, Search Engine Optimization procedures are completed.

Chargebacks
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done.
Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Processing of Refunds
Refunds are processed within 5 business days of the cancellation date and will be made using the same method of payment as origin. If we are unable to process the refund by the original payment method you will be notified of such conditions as to allow an agreement of a mutual method.

Changes
Zip Webs may at any time in its sole discretion, amend this policy from time to time. Once and amendment is made a notification will be posted on all Pages of Zip Webs Website.
Please review this policy periodically, your continued use of Zip Webs website after any such amendments signifies your acceptance thereof.

Contacting Us Regarding Our Refund Policy
If you have questions or suggestions about this refund policies please send us an email on our contact page.[/vc_column_text][/vc_column][/vc_row]

Request A Free Quote

We’d love to know more about your project and what it means to you and your business. Take a minute or two to fill out the form below and describe your business goals, one of our specialists will reach out to you to set clear goals & expectations. 

You're in great hands!

Award winning web designing agency...